Frequently Asked Questions
About buying alloy wheels and tyres from Wheelbase
Wheelbase is the UKs leading alloy wheels and tyre store. Over the years our customers have asked a variety of questions which we have answered below to help you understand a little more about Wheelbase and our alloy wheels and tyres website. If you need any further help or assistance please contact our team.
Our phone lines are open: 9am to 6pm (Monday - Friday) and 9am to 4pm (Saturday).
Wheelbase are one of the UK's largest suppliers of alloy wheels and performance tyres. We pride ourselves on our customer service and excellent reputation within the industry.
Wheelbase have been providing the public with top quality products for over 15 years. We have been located the same place throughout and expanded our warehouse space massively.
With over 15 years experience in supplying alloy wheels and tyre to the public we can say we know what we are talking about and we also pride ourselves in having a 100% customer satisfaction guarantee. If for any reason you're not happy with any area of your buying experience with us, we will bend over backwards to help in any way we can. We also stock all the Items we advertise so we can dispatch or fit them straight away.
Yes we do. You can come a look at all the alloy wheels we sell on display. We have stands available which you can put against your car to see which wheels will look best. We can also fit the wheels and tyres for FREE whilst you wait.
Wheelbase , Stockfield Road, Chadderton, Oldham , OL9 9LU.
9am - 6pm (Mon - Fri) & 9am - 4pm (Saturday)
Mobile: 0333 800 8000 - Landline: 0800 800 8000 - Email: support@wheelbasealloys.com
Delivery to the UK is next working day. Ireland is 2-3 days and Europe is 5-7 Days. Times are based on all orders placed before 4pm and stock availability.
Delivery is normally made between the hours of 8am and 6pm. If you require a specific delivery time please contact us.
We use DPD and UPS for the majority of our deliveries. For international deliveries we also use UPS and FedEx.
Yes we can, all we need to do is verify your work address with a change of address form. If you are paying by PayPal please change the address before you send the payment.
The courier driver may try to leave the goods with a neighbour. In most cases the goods will be returned to the local depot for collection or re-delivery. We can deliver your order on a specific day when somebody is available for delivery at your address, call us on 0800 130 3400 for more details.
Don't worry. Please contact our customer services on 0800 130 3400. We will find out the status of your delivery and sort out any issues.
We accept all major credit / debit cards, PayPal, cheque, postal order, bank transfer and cash. Please do not send cash in the post.
PayPal and credit / debit card, they are instant and very secure methods of payment.
You can checkout online or call our sales team on 0800 130 3400. We also accept credit / debit cards in store.
In most cases you need to upgrade your PayPal account by verifying your bank and address etc. This process takes a few days, we recommend paying by credit / debit card if this happens. Call us on 0800 130 3400.
Cheques normally take 4-5 working days to clear upon receipt. Call us any time for an update on the progress.
Wheelbase, Stockfield Road, Chadderton, Oldham, OL9 9LU.
Please sign for the item as damaged. Then contact us on 0800 130 3400. We will arrange for a replacement to be sent ASAP. We will also collect the damaged item free of charge. PLEASE NOTE: We are unable to offer a refund or exchange once the wheels have been fitted to your vehicle.
In the rare event that your items are incompatible please contact us on 0800 130 3400 and we will arrange the best solution for you.
Please report them straight away. All faulty or incompatible items need to be reported within 1 week upon receipt.
Please call us on 0333 800 8000 and we will arrange collection. All you need to do is package the wheels up the best you can so they don't get damaged in transit.
All products come with different warranty periods. Please report all faults to us and we will help you in any way we can.
Refunds normally take 5-7 days upon receipt. Replacements depend on stock levels.
Call Us For Free
Lines Open Now: Call Our Expert Team
Landline Free: 0800 130 3400
Mobile Free: 0333 800 8000
